La Jolla del Sol FAQ

Who is eligible to reside at La Jolla del Sol?

This University Housing community is specifically designated for UC San Diego Faculty, Fellows, Post-Doctoral Scholars, Visiting Scholars, and Staff.

Agreement holders agree to maintain their full-time status eligibility, as defined by the University of California, in the following requirements:

1. Faculty must provide:
   • Verification of Employment (available on the UC Path website); or
   • Appointment Distribution Summary verifying indefinite end dates; or
   • An official department appointment letter stating begin and end dates; or
   • A postdoctoral appointment study form; or
   • If applicable, H1 Visa status form.
2. Staff must provide:
   • Verification of Employment (available on Blink’s “At Your Service” website); or
   • Appointment Distribution Summary verifying indefinite end dates; or
   • If applicable, H1 Visa status form.

Why is HDH offering a two-year Housing limit?

Due to the high demand for Housing at La Jolla Del Sol (LJDS), we have historically seen wait times averaging around one year, with a waitlist of up to 400 applicants. While the average length of stay is 2.4 years with 61% of residents staying for up to two years, 39% of residents stay over two years. With the implementation of the two-year policy, we hope to reduce the wait time for applicants in an effort to extend the benefit of University Housing to as many new incoming faculty and staff as possible.

How does the two-year Housing limit affect my current application?

Beginning on or after July 1, 2015, Housing will be offered to all applicants for a maximum of a two-year term.

Can I move out prior to the end of my two-year housing agreement?

Yes. You can move out at any time by submitting a Thirty Day Notice of Intent to Vacate 30 days in advance of your desired move-out date to the La Jolla del Sol office.

How do I apply?

Submit a new Online Application. Upon submitting your application you will receive an e-mail confirmation. Please remember that Housing offers are made by email, therefore it is important to ensure your contact information is always up to date. Once your application is submitted, you may review and update your online application at any time while maintaining your original application date.

How long is the wait for housing?

For specific waiting periods by apartment type, click here.

How do I confirm my name is still on the waitlist?

At your convenience, you may review and update your online application.

In order to ensure that the waitlist represents interested applicants, you are required to update your application twice a year, in March and October. If you do not complete the update process your application will be removed from the waitlist. If you contact the office prior to the start of the next update process to express your continued interest in Housing, then we will reinstate your application with your original application date. If you do not contact the office prior to the start of the next update process, then you must submit a new online application.

Are there priority programs for Housing at La Jolla del Sol?

Yes, the Faculty Housing Priority Program (FHPP) is offered at La Jolla del Sol. This program provides priority access at La Jolla del Sol to newly recruited UC San Diego faculty members, who have formally accepted an offer of employment in units of Academic Affairs. For more information and to view the eligibility requirements for this program, please go to the FHPP webpage.

How are Housing offers made?

Housing offers are first extended to Faculty Housing Priority Program (FHPP) applicants. Then Housing offers are extended based on the applicant’s application date, unit preference, and your requested move-in date. Please note that if your requested move-in date is January 1st, then you will not be offered an accommodation that becomes available prior to January 1st (i.e. You will not be offered a unit that is available on December 31st.). Also, be sure that your accommodation preferences only include the units that you are willing to accept. You will have the opportunity to refuse one offer. If a second offer is made and refused, your application will be removed from the waiting list. If you do not respond to an offer, your application will also be removed from the waitlist.

Housing offers are made via email. An e-mail will be sent to you at the address listed on your application. The accommodation that you are offered will have a move-in date that is on or after your requested move-in date. It will also be a unit type that matches one of your selected accommodation preferences.

If you accept the Housing offer; you will receive an e-mail that describes the process for signing an electronic housing agreement; please follow the instructions included in the e-mail. After signing your agreement, your application will be removed from the waitlist, as your Housing needs have been fulfilled. If, however, you are interested in relocating to a different unit, you may submit a new online application to the waitlist to relocate for the time you have remaining in the two-year Housing program.

If you refuse your first Housing offer; your application will remain on the waitlist. Please verify that your unit preferences and your requested move-in date reflect the accommodation types that you are willing to accept and the date that you are willing to begin monthly charges responsibility. Please review and update your online application within 48 hours if your Housing needs have changed. If you refuse the second offer, your application is removed from the waitlist. You may later submit a new online application. Your new application date will be the day you submit your new application.

What if I am on the waitlist but will be out of town?

Offers are made via email. If you will not have access to email, please notify the La Jolla del Sol office of a temporary individual that you designate to accept or refuse a housing offer on your behalf.

Are the rental rates subsidized?

UC San Diego Housing operates as a self-funded organization. We do not receive Federal, State, or other funds from which to subsidize monthly charges. All operation costs are covered by the monthly charges collected from residents.

What’s the difference between a Standard and a Renovated unit?

Standard units feature laminate countertops in the kitchen and bath, new cabinet doors, a dishwasher, range, and refrigerator, a full-size washer and dryer, dining room ceiling fan, vinyl flooring, and carpet.

Renovated units feature stone countertops in the kitchen and bath, new cabinets, new stainless steel appliances (dishwasher, range, and refrigerator), a new full-size washer and dryer, new dining room ceiling fan, luxury vinyl planks, and carpet. Renovations will begin in April 2015.

All accommodations are pre-wired for cable and feature private patios or balconies. Second and third-floor units are in the process of having electric fireplaces installed.

Explain how selecting a Standard unit, a Renovated unit, or both as my preference will affect my Housing offer.

The Housing application provides you the option to select a Standard unit, a Renovated unit, or both.

If you select to only be offered a Standard unit, you will be added to the Standard unit waitlist and will be offered a standard unit that fulfills your preferences, need Housing date, and other unique choices you included in your application.

If you select to only be offered a Renovated unit you will be added to the Renovated unit waitlist and will be offered a renovated unit that fulfills your preferences, need housing date, and other unique choices you included in your application. Because of the small inventory of renovated units, selecting to only be offered a renovated unit, may extend your wait to receive a housing offer.

If you select both as an option (Standard or Renovated), you will be added to both the Standard and Renovated unit waitlists and will be offered whichever unit type becomes available first that fulfills your preferences, need Housing date and other unique choices you included in your application.

Where can I find information on Personal Property Insurance?

You may contact GradGuard to receive a negotiated UC San Diego discount. UC San Diego also provides a list of preferred vendors on the UC Benefit Providers page.

Why do I need to submit proof of my Personal Property Insurance annually?

Personal Property Insurance is typically issued for a one-year term. In order to comply with the two-year Housing limit, proof of insurance will be required annually.

Are pets allowed?

At LJDS, the University will approve two indoor cats, caged birds, or fish in aquariums with a 30 gallon or less capacity, per unit. A signed pet addendum and a $250 pet deposit will be required for up to 2 indoor cats.

Do I have to have a roommate?

No, at LJDS you are not required to have a roommate.

If I am a roommate can I take over the accommodation from the current resident if they decide to move out?

No. Roommates (of a resident) may not take a unit over from a current LJDS resident. In order to lease an accommodation at LJDS, you will need to complete an application and meet all eligibility requirements in order to be extended a Housing offer.

If I am an additional resident can my roommate request that I move out of the accommodation?

Yes. Your roommate, the primary resident, reserves the right to ask you to move out of the unit with 30 days’ notice. You also reserve the right to notify your roommate that you will be moving out in 30 days.

Why am I receiving an invoice by email instead of through TritonPay?

UC San Diego is updating its enterprise systems. As part of this change, La Jolla del Sol housing charges are moving to a new billing system called Oracle. Invoices will now be emailed to you directly each month. TritonPay will no longer be used for LJDS housing payments.

Invoices are sent on the first of each month, or the first business day if the first falls on a weekend or holiday.

Your invoice will be sent to the email address we have on file for you. We prefer your UCSD (@ucsd.edu) email address. If you provided a non-UCSD email, your invoice will be sent there instead. We recommend checking your spam and junk folders if you do not see your invoice in your inbox, as emails from new senders may be filtered.

What if I need to update my email address?

Please update your preferred email as soon as possible using this form UPDATE MY EMAIL ADDRESS. If you need assistance, contact us at hdhbilling@ucsd.edu.

When is my payment due?

Payment terms are Net 15. Your payment is due 15 days from the invoice date. The due date is printed on your invoice.

Are late fees charged?

UC San Diego Billing and Receivables is not currently charging late fees. If this changes, we will notify you in advance. However, unpaid balances past the due date will enter a dunning process that can ultimately lead to collections. We encourage you to pay on time.

What if I have a prorated charge for moving in or out?

If you moved in or out, you will receive a prorated invoice by email. These are processed manually by the billing team and may not arrive on the standard monthly cycle. If you have not received your prorated invoice within a week of your move date, contact hdhbilling@ucsd.edu.

How do I dispute a charge on my invoice?

Contact HDH Billing at hdhbilling@ucsd.edu or 858-534-4010, Monday–Friday, 8:00 am–4:30 pm. You may also submit a request through ServiceNow at support.ucsd.edu.

What payment methods are accepted?

The following payment methods are accepted. Credit and debit cards are not accepted.

• E-Check: Online via Transact e-Markets ($0.50 fee charged by Transact)
• Personal Check, Cashier’s Check or Money Order
  • In person at the TritonPay Office
  • 24/7 Drop Box
  • Mail-in check
• Wire transfer (for international residents or bank transfers)
• Auto-pay through your personal bank or financial institution

How do I pay online?

Click the Transact e-Markets link included in your invoice email. You will need your Customer ID and Invoice Number, both of which appear on your invoice. Payment is by e-check only. A $0.50 processing fee is charged by Transact — this is not an HDH fee. You will receive an email receipt from Transact confirming your payment.

Is there auto-pay through Transact?

No. Transact e-Markets does not offer auto-pay. However, you can set up bill pay through your own bank or financial institution. If you do this, use your Customer Number only — do not use your Invoice Number, as it changes each month and cannot be updated automatically through your bank's bill pay system.

Where is the TritonPay Office?

Student Services Center, Suite 170. Hours: Check the SFS Business Hours. Pay by check, cashier’s check or money order. Include your Customer ID and Invoice Number in your payment memo and bring a copy of your invoice.

Where is the drop box?

The 24/7 drop box is located at the Student Services Center, Suite 170. Pay by check, cashier’s check, or money order only. Include your Customer ID and Invoice Number in your check memo and include a copy of your invoice. Payments left in the drop box Monday–Friday before 3:00 pm are processed the same day (except campus holidays).

How do I pay by mail?

Make your check payable to: University of California San Diego Mail to: UCSD Campus Main Depository, P.O. Box 741539, Los Angeles, CA 90074-1539 Include a coy of your invoice and your Customer ID and Invoice Number on your check.

How do I pay by wire transfer?

Wire transfer information is included in your invoice. You must include your Customer Number on the transfer. Contact hdhbilling@ucsd.edu for guidance before initiating a wire transfer.

What information do I need to include on all payments?

All payments must reference your Customer ID and Invoice Number. For wire transfers and auto-pay through your bank, use your Customer Number only.

How will I know my payment was received?

Transact will send you an email receipt immediately after an online payment. We highly recommend that you verify payment through your bank account.

What happens if my e-check or check is returned?

A $25.00 fee will be charged for any check or e-check that is returned or has insufficient funds.

Who do I contact for billing questions?

HDH Billing | hdhbilling@ucsd.edu | 858-534-4010 | Monday–Friday, 8:00 am–4:30 pm

Who do I contact for issues with the Transact e-Markets portal?

Submit a request through ServiceNow, they will escalate to hdhbilling@ucsd.edu if needed.

Who do I contact for issues with my AD credentials or portal login?

Contact UCSD IT Services or your department IT support.

What if I am an eligible faculty or staff person with a disability or have a dependent with a disability and I need Housing accommodations?

As a UC San Diego member with a dependent disability, you may be eligible to receive accommodations in your Housing assignment. You will be required to initially complete and refer to a certifying professional the Housing Services Clinical Documentation For Accommodation Form. Once completed and returned, the accommodation documentation will be reviewed. Please contact Ivonne Montano, Housing Liaison at 858.534.8567 to receive more information about this process

This section applies to faculty, staff, postdocs, and visiting scholars living at La Jolla del Sol. Students living at LJDS should continue to use their standard student login and are not affected by this change.

What changed about the Graduate and Family Housing Portal?

The portal now requires you to log in using your Active Directory (AD) credentials — the same username and password you use for your university laptop or UCSD email. This replaces the previous login method.

When did this change take effect?

This change is already in effect. You can log in with your AD credentials now.

Why does my AD username matter?

Your AD username is linked to your housing record and is required for e-signing rental agreements. Make sure you enter it exactly as confirmed.

Who do I contact if I have trouble with my AD credentials?

Contact UCSD IT Services or your department IT support for help with Active Directory credentials.