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Frequently Asked Questions by Our Residents

Questions about Maintenance?

Something is broken in my apartment (or community). Who do I contact?  

HDH Fix It is available 24 hours a day, seven days a week. Use HDH Fix It to request non‐ emergency repairs or call the Customer Service Center at 858.534.2600 for emergency repairs.

I have a pest issue in my apartment. Who do I contact? 

The Office of Environment, Health & Safety (EH&S) provides our pest control services. Report problems with ants, roaches, spiders, rodents, etc. online. If you have questions, contact ehspest@ucsd.edu or call 858.582.3276.

Questions about your Rental Agreement

Should I have renters insurance?

It is highly suggested that you consider buying renters insurance. The university, its employees, and agents assume no responsibility for the loss, theft, damage, or destruction of the personal property kept in your room. For detailed information regarding renters insurance specifically designed for UC San Diego renters, please click here.

Residents residing at La Jolla del Sol are required to furnish annual proof of renters’ insurance, identifying the leased premise. This documentation is required prior to check-in.

Can I sublease my apartment? 

Yes. To allow you to maintain your housing status while you are away from UC San Diego to work, study, perform academic field research, take a vacation, or take an approved leave of absence, you may sublease your apartment. Subleasing is conducted through the “Sublease” section of the HDH website. Sublease agreements may be for a maximum of three quarters.

The person you select to sublease your room or apartment must meet all of our housing eligibility requirements as outlined in the eligibility requirements in the handbook, policy document, and our website.

What if I want to move out of my current apartment within Housing?

If you have a two-year agreement and plan on moving out on the date your agreement ends, you do not need to provide 30-day advance notice of your intent to vacate your apartment on the end date. The office will send you a courtesy reminder email approximately 60 days in advance of your rental agreement end date. You must vacate your apartment on the end date of your rental agreement.

If you want to move out prior to your rental agreement end date a 30-day notice will be required. Notices of intent to vacate can be submitted in your portal.

What do I need to do when I move out?

It's always a stressful time to move out. Here are some simple tips to keep in mind:

Take all of your belongings with you and be sure to clean your apartment thoroughly. Keep in mind, there may be charges associated with cleaning or if you leave items for Housing to remove.
Return ALL keys (and permits/gate remotes if applicable) to the Housing Office by midnight on the last day you are responsible for the rent.
  • If the Office is closed leave your keys in your mailbox or key drop box and notify the Office so they can retrieve them the following business day.
Provide your forwarding address below and submit a change of address to the United States Postal Service to ensure your mail is forwarded.

Any closing statement due will be sent to you within three (3) weeks of the date you are released from rent responsibilities.

If you selected to have your move-out documents emailed to you, you will receive your move-out inspection and closing statements at the email address associated with your file. If you did not select to receive your documents electronically, we will send your documents to your forwarding address. If no forwarding address was provided, we will send your documents to the email on file.

Questions about Rental Payments

What can I do if I know my rent payment will be late?

If you are in a situation that you know will prevent you from paying your rent on time you can arrange for late payment by completing the online Rent Deferment form before the 5th of the month that rent is due.

You may submit the rent deferment form anytime during the month, however, by submitting the rent deferment before the 5th you will also avoid a $20 late fee for a maximum of 3 times per calendar year.

What happens if I fail to fill out the Rent Deferment form?

You will receive a courtesy email from the Housing Office reminding you that we have not received your rental payment.  This email will advise you to make your payment prior to a specified date to avoid further formal action.  Rent is paid at the Registrar’s office or online.

What happens if I miss the extended payment date?

If you don’t pay your rent prior to the specified date in the courtesy email you will receive a legal document from the Housing Office titled “3 Day Notice to Pay Rent or Quit”.  The notice states that you must pay your rent in full within 3 days or turn in your keys and vacate (Quit) the apartment.  The notice will be sent by US mail and will be posted on your apartment door in an envelope.  Additionally, a HOLD will also be placed on your UC San Diego account until the balance has been paid in full.

Why do you issue this legal notice?

We use this form because it is necessary documentation for the collection process should we have to proceed with an eviction.

Do I have to move out in 3 days?

If you are unable to pay the rent in full within 3 days and you do not want to move out, please call or visit the Housing Office.  Explain your financial situation; let us know what you are doing to rectify it and when you expect to have it resolved.  We will make note of the situation and follow up with you until the rent is paid in full.  We understand that residents have short-term financial issues like complications with financial aid or other funding.

What if my financial situation cannot be resolved in the next month or two?

Contact the Housing Office and we will work with you to structure a payment plan that is fair to you and the University.