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Frequently Asked Questions by Our Residents

Questions about Maintenance?

Something is broken in my apartment (or in my community). Who do I contact?

HDH Fix It is available 24 hours a day, seven days a week. Use HDH Fix It to request non‐ emergency repairs or call the Customer Service Center at 858.534.2600 for emergency repairs.

What constitutes an emergency repair?

An emergency repair is defined as a concern that will cause an immediate safety hazard to you and/or other residents or damage to the property. This includes a gas leak, electrical problem, broken pipe, overflowing toilet or a broken lock.

Do I need to be home to have work done in my apartment?

No. You do not need to be home for the work to be completed. When submitting a work order, you will be asked if the team has permission to enter your unit. If you stated yes, the team will perform the work if you are not at home. If you do not grant them permission, the team will stop by your apartment and knock on the door. Unfortunately, we are unable to make appointment times with residents

In cases of emergency repairs (see above), housing staff will enter your apartment without notice.

The repair that I had done in my apartment has not been completed to my satisfaction. What should I do?

Please contact the Customer Service Center at 858.534.2600 and explain the issue. They will open another work order and escalate the ticket so that a supervisor reviews it. If the work is still not completed, please contact your Housing Office and they will assist.

Can I remove any fixtures from my room and store them elsewhere (i.e. beds, furniture)?

If you live in a furnished unit, we are not able to move any furniture from your apartment. If you have a request for a medically related accommodation, contact UC San Diego’s Office for Students with Disabilities.

My internet or cable isn’t working. Who do I contact?

  • Coast, Mesa, Rita, One Miramar St: Contact Spectrum at 800.964.2783 for service.
  • La Jolla del Sol: Contact your provider.
  • Mesa Nueva, Nuevo East and Nuevo West: Contact Spectrum Support at 866.204.8493 for service.

I have a pest issue in my apartment. Who do I contact?

The Office of Environment, Health & Safety (EH&S) provides our pest control services. Report problems with ants, roaches, spiders, rodents, etc. online. If you have questions, contact or call 858.534.4534.

Can I add an air conditioner or dishwasher to my apartment? Or, can I paint or redecorate my apartment?

No. Your rental agreement states that residents cannot install improvements, including but not limited to appliances such as air conditioners and dishwashers in the apartment, or use molly bolts, screws, or fastening devices on walls, ceiling, or woodwork, or alter, repaint or redecorate the premises. 

Air Conditioners and portable heating units are also prohibited as part of the Fire Policy in the UC San Diego Residential Life Community Standards. 

Questions about Leasing?

Should I get renters insurance?

It is highly suggested that you consider buying renters insurance. The university, its employees, and agents assume no responsibility for the loss, theft, damage, or destruction of the personal property kept in your room. For detailed information regarding renters insurance specifically designed for UC San Diego renters, please click here.

Residents residing at La Jolla del Sol are required to furnish annual proof of renters’ insurance, identifying the leased premise. This documentation is required prior to check-in.

Can I relocate to a different apartment or community?

Residents who wish to relocate to another housing community and have not resided for two years in graduate and family housing or have a month‐to‐month agreement may complete an application online. Once you apply, your name will be added to the housing waitlist.

Can I sublease my apartment?

Yes. To allow you to maintain your housing status while you are away from UC San Diego to work, study, perform academic field research, take a vacation, or take an approved leave of absence, you may sublease your apartment. Subleasing is conducted through the Sublease Portal. Sublease agreements may be for a maximum of three quarters.

The person you select to sublease your room or apartment must meet all of our housing eligibility requirements as outlined in the eligibility requirements in the handbook, policy document, and our website.

My rental agreement is expiring soon. What’s next?

For fixed-term rental agreements (those with a start and end date), there is no need to submit a notification of your move-out date unless you plan to leave prior to your lease end date.

For month-to-month rental agreements, you must provide 30 days’ notice. You should submit an Electronic Notice of Intent to Vacate (ENIV).

What do I need to do when I move out?

It's always a stressful time to move out. Here are some simple tips to keep in mind:

  • Take all of your belongings with you and be sure to clean your apartment thoroughly. Keep in mind that there may be charges associated with cleaning or if you leave items for our team to remove.
  • Return ALL keys (and permits/gate remotes if applicable) to the Housing Office by midnight on the last day you are responsible for rent.
    • If the office is closed, leave your keys in your mailbox or key drop box and notify the office so they can retrieve them the following business day.
  • Provide your forwarding address in your Resident Portal and submit a change of address to the United States Postal Service to ensure your mail is forwarded.

Please visit our handbook for more detailed information on moving out.

What if I want to move out of my current apartment within Graduate and Family Housing prior to my rental agreement end date?

One of the benefits of living in a Graduate and Family Housing Community is that if we aren't a perfect fit for you or your plans change, you aren't locked into a long-term commitment. If you want to move out prior to your rental agreement end date, you just need to provide a 30-day notice. Notices of intent to vacate can be submitted in your portal.

Questions about Payment?

How do I pay rent?

Payment is due on the first day of each month and can be made online or by check. Checks must be made payable to "UC REGENTS" and mailed to the Central Cashier’s Office.

UCSD Cashier's Office
9500 Gilman Dr. MC 0009
La Jolla, CA 92093-0009
Phone number: 858.534.3725

Payments are always applied to your oldest housing charges first.

What can I do if I know my rent payment will be late?

If you are in a situation that will prevent you from paying your rent on time, you can arrange for late payment by completing the online rent deferment form before the fifth of the month that rent is due.

You may submit the rent deferment form anytime during the month. However, when you submit the rent deferment before the fifth of the month, you will avoid a $20 late fee (for a maximum of three times per calendar year.)

What happens if I fail to fill out the Rent Deferment form?

You will receive a courtesy email from the Housing Office reminding you that we have not received your rental payment.  This email will advise you to make your payment prior to a specified date to avoid further formal action. 

What happens if I miss the extended payment date?

If you don’t pay your rent prior to the specified date in the courtesy email you will receive a legal document from the Housing Office titled “3 Day Notice to Pay Rent or Quit”.  The notice states that you must pay your rent in full within 3 days or turn in your keys and vacate (Quit) the apartment.  The notice will be sent by US mail and will be posted on your apartment door in an envelope.  Additionally, a HOLD will also be placed on your UC San Diego account until the balance has been paid in full.

Why do you issue this legal notice?

We use this form because it is necessary documentation for the collection process should we have to proceed with an eviction.

Do I have to move out in 3 days?

If you are unable to pay the rent in full within 3 days and you do not want to move out, please call or visit the Housing Office.  Explain your financial situation; let us know what you are doing to rectify it and when you expect to have it resolved.  We will make note of the situation and follow up with you until the rent is paid in full.  We understand that residents have short-term financial issues like complications with financial aid or other funding.

What if my financial situation cannot be resolved in the next month or two?

Please contact your Housing Office. We will structure a payment plan for you.

Questions about Safety & Security?

Who do I call if I am locked out of my apartment?

Please contact your Housing Office team during office hours. For after-hours lockouts, please call 858.534.4357.

What should I do if there is a security concern in the community?

If you see something, say something. Whether someone is acting strange or you see something that doesn’t seem right, Campus Police and Residential Security officers are here to help. You can reach them at 858.534.4357.

If there is an emergency or a crime taking place, dial 911. For after-hours noise complaints, lockouts, and non-emergency concerns requiring attention, call 858.534-4357.

Residential Security Officers (RSOs) are assigned to each of our residential areas, RSOs work from 8 p.m. to 6 a.m. daily.

Can I view police reports for my community?

Yes. UC San Diego Police creates a daily crime log. You can also check out CrimeMapping.

Why is there a PIN number required for my keycard?

Without a PIN number, anyone with your keycard could access your apartment. The PIN provides an additional layer of security.

Questions about Living in our Communities?

Where can I view the UC San Deigo Residential Life Community Standards?

The Residential Life Community Standards, which are agreed to as part of residents' rental agreement can be found at the Office of Student Conduct. The Community Standards document is located here (PDF). 

 I have a noise concern with my neighbor. What should I do?

If there is a consistent noise concern with your neighbor (not just one time), we suggest you talk to them in a friendly manner to let them know. They may be unaware, so a friendly chat may be all that is needed. If the noise persists, please contact your Housing Office and we will contact the resident(s). We may ask that you set up a meeting with you and your neighbor to facilitate a conversation. For after-hours noise complaints, lockouts, and non-emergency concerns requiring attention, call 858.534.4357.

Who should I contact if I have a question about a community policy?

The Housing Office staff can assist you with a variety of issues, including billing questions, lockouts, guest keys, parking permits, roommate issues, noise concerns, notices of intent to vacate, and any policy or procedural questions that you may have. You can meet our team on our website for contact details for a specific individual.

Any resident who is unsatisfied with a policy, practice, or decision may submit an online written request for review to the Graduate and Family Housing Advisory Committee. You can submit your appeal online. The Advisory Committee is comprised of 12 voting members; five graduate program staff members and seven graduate students. Appeals are generally reviewed on a bi-weekly basis. Depending on the number of appeals being reviewed, it could take several weeks or longer to receive a decision. Once a decision is made by the committee, it is final, and you will receive notice of their decision.

I have a concern with my roommate. What should I do?

Each resident brings a different set of expectations. Within the first few days of moving in together, we recommend roommates complete our Roommate Agreement. It’s not an official document, but you should settle on some house rules and make agreements about how you plan to share your space.

If your roommate repeatedly does something that negatively impacts your life, be sure to bring it up. The secret to talking through conflict with a roommate is calling them in rather than calling them out. This means inviting your roommate into a conversation about how you can get along better rather than making one-sided accusations. If, after your conversation, the situation does not improve, please reach out to the Housing Office team. They will help walk you through your options and next steps.

How do I request a medical accommodation?

The Office for Students with Disabilities works with students with documented disabilities to review documentation and determine reasonable accommodations. You will need to request an accommodation with their office, which can be done online here.

How do I get mail or packages?

UC San Diego Mail Services receives United States Postal Service (USPS) mail and packages and processes them for residents at Mesa Nueva, Nuevo West, Nuevo East, Rita and One Miramar St. Once processed, Mail Services delivers them to the Housing Offices, where it is placed inside your assigned mailbox or held in our package room. Unfortunately, USPS’ policies do not allow delivery directly to our individual mailrooms. Residents at these communities will be issued a combination at move-in for your assigned mailbox. 

  • You must use your full name and address, including your box number. Misaddressed mail or the use of nicknames and aliases will cause it to be delayed or returned.
  • U.S. mail is delivered Monday through Friday. It is delivered the same day that it is received by mail services. 
  • Information on Mail Services, Package Tracking and common mail FAQs can be found here. Watch a video of the mail process here

For residents at La Jolla del Sol, Coast, Central, and South Mesa, USPS delivers mail direct to assigned mailboxes located on the side of every building or outside of community rooms. A mailbox key will be issued at move-in. There may be a fee to replace a lost mailbox key. 

Can I access the Amazon Lockers in Graduate and Family Housing?

Yes! We have three lockers located at Mesa Nueva, Nuevo West and Nuevo East that can be accessed by all residents. Instructions for Amazon Lockers can be found here. The lockers' names are below.  

Nuevo West: Rukus

Mesa Nueva: Convex

Nuevo East: Furniture

Where do I park?

Parking is by permit only in designated areas. Your permit will work in all Graduate and Family Housing lots. Transportation Services will issue a citation if your vehicle is not in working condition, not currently registered with the state of California, or parked illegally.

How do I find out what is happening in my community?

We have a lot of channels we use to share important information about living here. It is important that we have your up-to-date email address. We use email as the main form of communication with residents.

You will get emails from our office regarding upcoming maintenance work or other important community announcements. We have a monthly newsletter that also highlights all the great things happening in our communities. To contact our office, simply reply to one of those emails.

Our HDH CONNECT Team sends emails weekly with a list of their upcoming events and activities. You can also look for signage posted around your community to see what’s going on.

We host quarterly community meetings during the academic year. These meetings typically don’t have an agenda, but they are an opportunity for residents to talk to us about what they are experiencing living with us.

We also have a Facebook page, an Instagram account, and a Twitter account. Feel free to use those to connect with other residents and with our team.

How can I get to know people in my community?

In order to facilitate community building, we support the work of Community Assistants (CAs). These are UC San Diego student residents who help plan events and activities to create a sense of community centered on residents’ needs and suggestions. For an accurate schedule of events, visit our website. You can also find the events being planned by our CAs on our Facebook page, posted flyers and electronic boards around our communities, or by stopping by the Housing Office.

How do I reserve one of the community rooms for a personal event?

You can reserve a community room online through our website.